POSTAGE & RETURNS
We use Royal Mail to ship all of our parcels. Everything is sent by first class post. Prices vary depending on the items you have ordered and the size and weight of the package and postage prices are subject to change at anytime. We aim to ship all parcels where possible within 2 working days.
If you require your parcel to be sent urgently please call us on 07860121361 as it may be possible to send your order by a recorded or special delivery service. Same day collection from our shop in Allestree may also be possible.
We will always endeavour to keep the stock levels on our website as current as possible. If for any reason an item you have ordered is not available we will contact you by phone or email within 48 hours to see if you would like an alternative product, to keep the item on back-order or to cancel your order and receive a full refund.
All the prices on our website are shown in Great British Pounds. Our product prices are subject to change as prices can vary from time to time with our suppliers.
OUR REFUND POLICY
Unfortunately, we are unable to offer a refund if you simply change your mind so please be aware of this when you commit to buy. We are only able to offer an exchange, credit note or refund if the goods are misdescribed or faulty as this is your legal right.
We must be notified of any damaged, faulty, or missing goods within 7 days and where possible send us any photos so we can help to resolve the problem as soon as possible.